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Frequently Asked Questions
Installation and demo are offered for certain items by Vendors through the brand or an authorised service provider. Please check the individual product page to see if these services are offered for the item.
You could see different prices for the same product, as it could be listed by many Vendors.
Yes, it's necessary to log into your JASS account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.
Items marked as 'Preorder' or 'Forthcoming' are expected to be released soon and you can pre-book them with Vendors. Such items will be shipped after their official release by the Vendor with whom you've pre-booked them.
Currently, Vendors on JASS only ship within India.
No, as per company policy, such items are not eligible for discounts under exchange offers. You can also refer to the 'Exchange Offers' section in the 'Terms of Use' page for more details.
The products listed as 'Out of Stock' or 'Temporarily Unavailable' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability with Vendors on JASS.
An item is marked as 'Out of stock' when it is not available with any Vendors at the moment; you won't be able to buy it now. Use 'Notify Me' feature to know once it's available with Vendors for purchase.
JASS Buyer Protection helps shoppers in case they have concerns with product(s) bought and haven't got a satisfactory solution from the Vendor.
Under this program, we look into your concern on a case-by-case basis & do our best to be fair to both parties. JASS decision on the resolution will be final for the concern raised.
'Instant Cashback' is applied directly to the product or order value in your cart and you do not have to wait for the cashback to be credited to your bank account/credit or debit card at a later date.
The price you see on the product page is final and it's exactly what you pay, which is inclusive of GST / IGST.
Note: There can be additional delivery / freight / installation / commissioning / unloading etc based on the Vendor's policy.
Currently, there is no option to club orders from different Vendors to be delivered together as Vendors could be located in different locations and the delivery timelines would vary based on their partnered courier service providers. To ensure your items reach you at the earliest, each Vendor ships their products as per their individual timelines.
It usually costs Vendors more to ship some items. So, sometimes they choose to add a delivery charge. The delivery charge is waived off by some Vendors if you shop with them for a certain amount. For more information, check the individual Vendor's policy on the product page.